Platformation

How do we build an equitable future of work?

Session 1: Platform Accountability

Framing: Platforms automate workflows and information sharing for an ecosystem of workers, other businesses, consumers, and the public interest.

Framing Questions: Which types of accountability (e.g., worker account set up, customer interaction, transactional data) are best managed by an automated process, and which need humans in the loop? Where does information sharing benefit the worker? Where does it benefit the platform? Can we enlarge the area of overlap?

Core Readings:

 

Session 2: Worker Representation

Framing: By design, platforms assume workers are independent and distributed. These systems upend historical models of employment and the workplace.

Framing Questions: Different stakeholders may interpret worker representation differently. What are the best ways to recognize and incorporate workers' needs and perspectives? What is the most constructive relationship between workers and platforms?

Core Readings:

 

Session 3: Collaboration

Framing: Platform economies require new mutual obligations among governments, public interests, and the private sector.

Framing Questions: Where are those mutual obligations recognized now? Where are interests mis-aligned? How do we separate out what should be addressed through broad societal interventions and what can best be addressed by workers and private corporations? For example, how should platform worker compensation levels be set?

Core readings: